General Data Protection Regulation (GDPR) Privacy Notice
Celtica Kitchens is a trading name for Celtica-Heritage Ltd, referred to as ‘Celtica’ and ‘we’ in the text below.(For company details please see the footer text at the bottom of this webpage or our contact page).
All Celtica workers who handle (process) personal data have been made aware of General Data Protection Regulation. We have assessed our data security and some changes have been made to our systems.
Initially we collect, use and store personal data in accordance with the lawful basis for contracts, where we need to handle personal data to fulfil a contract (for example, a delivery address is needed for supplying furniture) or provide pre-contract services and information at the customer’s request (for example, submit estimates and drawings, make a site visit).
After an order is completed we will ask for your permission to retain your contact details and from time to time contact you for in fulfilment of our after sales obligations and possibly for further reasons given below. In this instance personal data is used in accordance with the lawful basis of consent.
The personal data we need is limited to contact details such as names, addresses, telephone numbers, email addresses. Celtica does not make any speculative contact with individuals to win business ; there is no ‘cold calling’ in any form. All contact between an individual and Celtica must be initiated by the individual. All contact details are given voluntarily to Celtica by our customers and prospective customers so that we can fulfil their orders and requests for information.
Celtica does not collect money using credit or debit cards so do we not need to know customer bank details.
Contact details are never shared with any other person organisation except on rare occasions at the customer’s request and with their express permission and when the law requires.
Once an order has been completed we retain technical data relating to the project. Technical data includes costing spreadsheets, drawings and photographs. This helps us if there is a problem in the future.
Although the formal Celtica guarantee period is one year we want our products and installations to give good service for as long as possible. After the expiry of the guarantee period, we will rectify problems where we are at fault, at our discretion.
Other than a courtesy call to check everything is OK we rarely contact customers once an order has been fulfilled but we might need to get in touch with you regarding a safety issue (for example, if there was a product alert from a component manufacturer).
Occasionally we might ask you to help us by giving a reference or commenting on the quality of our work for the benefit of a prospective customer. There is, of course, no obligation to do this but it does help us keep costs and prices as low as possible.
Personal and technical data are stored in encrypted form on a private server. Older files are archived off the server. There is no cloud storage of data. If you do not want us to keep your contact details we will remove them from our records – please see below.
The GDPR includes the following rights for individuals:-
the right to be informed
This Privacy Notice gives you information about our handling of personal data. This information will also be included in other company documentation, as appropriate.
the right of access
At we are proud Celtica of our high level of transparency. At your request we will copy some or all of the contents of your customer file to you via email or file sharing. If you would like to make an appointment to visit the main office we will show you your customer file on our system.
the right to rectification
We will always correct or update information as appropriate.
the right to erasure
We will delete your contact details – name, address, phone numbers, email addresses – the only personal data that we store – on request.
the right to restrict processing
As far as possible during the enquiry stage we will contact you by pre-arrangement with yourself. You can tell us to stop working on an enquiry (and cease contact) at any time pre-order. Once an order has been fulfilled we will retain your contact details and contact you if necessary, if you give us permission.
the right to data portability
We will copy some or all of the contents of your customer file to you via email or file sharing.
the right to object
If you object to the way in which we handle your personal data and we are unable to resolve the issue to your satisfaction you can complain to the ICO (information Commissioner’s Office – ico.org.uk).
the right not to be subject to automated decision making including profiling
Celtica does not engage in any automated decision making or profiling. End of GDPR Privacy Notice.
We respect your privacy. We take a proactive approach to ensure the necessary steps are taken to protect the privacy of our website’s users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
The use of words such as ‘we’ and ‘our’ refers to Celtica Heritage Ltd, its associates, agents and subcontractors. Celtica Kitchens is a trading style of Celtica Heritage Ltd (company details given below).
Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server, to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
Other cookies may be stored to your computers hard drive when you click on links to visit the websites of suppliers that we use ourselves and recommend. Such cookies may be used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected by cookies.
Contact and Communication
Celtica Kitchens / Celtica Heritage Ltd does not capture and store any personal information about individuals who visit this website, except where you voluntarily choose to give us your personal details via email, or by using an electronic form, or enquiring about any of our services.
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but we advise users using such form to email processes that they do so at their own risk.
We use any information submitted by you to provide information about the products and services we offer, to help you in answering your questions, in the course of fulfilling orders and providing customer care and after-sales services. We do not pass any of your personal data to third party organisations and/or individuals, except with your express consent; unless if we are required to do so by law. This is by no means the entire extent of your user rights in regard to receiving email marketing material.
The content of this website and content placed on other websites such as social media platforms, including responses to specific and general queries which may be submitted by users, is provided for the convenience of its visitors and you are advised that, although care has been taken to ensure the accuracy of information presented on this website, Celtica Heritage Ltd or its owners, do not guarantee the accuracy or completeness of this information. In no event shall Celtica Heritage, or its owners, be liable for any direct or indirect, special or consequential damages or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with the use of this website or associated social media platforms or the content available therefrom.
Although we intend to include none other than safe, relevant, good quality external links please be cautious before clicking or visiting any of the external web links presented or submitting personal details to external sites. You should examine the privacy statements of such sites. (External links are clickable text / banner / image links to other websites).
The website presents links to suppliers that we use and recommend, for example, hafele.co.uk .
We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Links within this site to other websites are therefore not covered by this policy. You should therefore note you click on external links at your own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting or interaction with any external links presented.
Social Media Platforms
Communication, engagement and actions on external social media platforms by this website and its owners are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will never ask for personal or sensitive information through social media platforms and we encourage users wishing to discuss sensitive details to contact us through primary communication channels such as by telephone or email.
User Generated Content
Views expressed by third party users in the context of this website or its associated social media platform accounts are the views of the author alone, are not the views of Celtica Heritage Ltd or in any way endorsed by Celtica Heritage Ltd unless otherwise expressly stated.
Third party users may contribute information, recommendations, ideas or advice that may be useful. We are grateful for such contributions and may comment positively. Nevertheless, all such contributions should be acted upon only after careful consideration and further investigation. We cannot emphasise too strongly that an idea or a solution for a problem in one project may not work in another. You take up other users’ ideas and advice entirely at your own risk and discretion.
Celtica Heritage Ltd does not accept responsibility for any liability arising out of user generated content.
Shortened Links in Social Media
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (This is an example: http://bit.ly/zyVUBo).
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
Resources and Further Information
Data Protection Act 1998
Privacy and Electronic Communications Regulations 2003
Privacy and Electronic Communications Regulations 2003 – The Guide
v.2.0 April 2013 Edited & customised by: Cameron Pyke, Principal, Celtica Heritage Ltd, company details below.